Refund & Cancellation Policy
Last updated 2026-09-15 · Operated by zyfit
zyfit sells credits — digital units consumed by AI generation. Credits are non-refundable once purchased. There is no physical product, no shipping and no subscription. Please read this policy before you buy; you must accept it at checkout.
1. Delivery
Credits are added to your account immediately when Razorpay confirms the payment — normally within seconds. If your balance has not updated within 15 minutes, do not pay again: contact us with the Razorpay payment ID (it starts with pay_) and we will credit or refund it.
2. All purchases are final
Once a payment is confirmed, the credits are yours to use and the purchase cannot be reversed. We do not refund unused credits, partially used packs, purchases made by mistake, purchases of the wrong pack, or changes of mind. Credits have no cash value, cannot be transferred to another account and cannot be converted to money.
3. The only exceptions
We refund a payment, in full or in part, only when:
- (a) a technical failure on our side prevented you from using the credits you paid for — for example the credits were never delivered, or generation was unavailable and the failure was not refunded automatically; or
- (b) you were charged more than once for the same order, or a payment error caused a charge you did not make.
In those cases contact us within 30 days of the charge. Refunds under (a) are limited to the unused portion of the purchase.
4. Once a credit is used
Once any credit from a purchase has been used, that purchase is permanently non-refundable, except under section 3(b). A generation that fails for a technical reason on our side returns its credits to your balance automatically — that is the remedy, not a cash refund.
5. Expiry
Credits remain valid while your account is active. If you neither buy nor spend credits for 12 months, your entire balance — purchased and free — expires and is removed. We email you before that happens. Expired credits are not refunded or restored.
6. How to request a refund under section 3
Write to us via our Contact page from your account address with the payment ID and what went wrong. We reply within 2 working days and decide within 7. Approved refunds go back to the original payment method through Razorpay and typically reach you within 5–7 working days, depending on your bank. Any credits attached to a refunded payment are removed from your account at the moment the refund is issued.
7. Chargebacks
Please contact us first. A payment dispute raised with your bank for a purchase that does not qualify under section 3 may result in the credits being revoked and the account suspended while it is resolved.
8. Cancellation
There are no recurring charges to cancel. An order that is created but not paid expires on its own and is never charged. Closing your account forfeits any remaining credits; they are not refunded.
9. Free credits
Free credits have no cash value and are never refunded or replaced.
10. Contact
zyfit